Frequently Asked Questions

We do the majority of our services by appointment to make sure your service gets done in a timely manner. We do accept walk-ins when we have openings. Give us a call at (419) 819-4005 or text (567) 694-9081 to see if we have immediate availability.

Click Book Now anywhere on this site to schedule online, or call, text, message or email us. Online booking shows current pricing and availability for every service.

If you arrive before or after hours, let us know. There's a key drop by our door you can leave your keys in. When we finish your service we'll call or text to let you know it's ready for payment and pickup.

Times are estimates and some vehicles take longer than others, but we typically plan to have your vehicle back to you by the end of the day. If it needs to stay longer, we'll contact you. Ceramic coatings are typically a two-day minimum process.

Appointment deposit. A $50 non-refundable deposit is required to reserve your appointment. The deposit is applied toward your service total at the time of your appointment.

Cancellations and rescheduling. Appointments must be cancelled or rescheduled at least 24 hours before the scheduled time. Requests made less than 24 hours before the appointment may result in a charge of up to the full service price. The $50 deposit is non-refundable and may be forfeited for late cancellations, no-shows or failure to follow this policy.

Customers may reschedule an appointment one time. Additional rescheduling may require a new $50 deposit or be subject to additional fees. No-shows may be charged the full scheduled service price. Repeated cancellations, no-shows or rescheduling may result in future appointments requiring full payment in advance.

By scheduling an appointment with Platinum AutoSpa & Detailing LLC, you acknowledge and agree to this cancellation and rescheduling policy.

• Please remove all personal items from your vehicle. Paperwork in the glovebox is fine.
• We cannot legally remove or reinstall any child restraints or seats. Please remove them before your appointment, or we can clean around them.
• There may be an extra charge if your vehicle is excessively dirty.
• Platinum AutoSpa & Detailing LLC does not accept liability for loss or damage to personal property, including the vehicle being serviced or any belongings inside it.
• If personal items we don't see get sucked up through the vacuum, we cannot accept liability for them.
• If you want your glove box or center console cleaned, please leave them open with any confidential or personal items removed. Otherwise we will not open them, for privacy reasons.

We accept cash and most major credit and debit cards. Credit cards have a 3% convenience fee added to the transaction. We also accept Affirm, Afterpay and qualifying fleet cards. Taxes are added to all transactions. Promotional financing is available through Synchrony Car Care; see our Financing page.

Yes. E-gift cards can be purchased online and physical cards are available at the shop. They're good for any service or item we offer. See Gift Cards.

If you've removed all large personal items, we will vacuum your trunk. We try not to shampoo or extract in the trunk.

We don't clean seatbelts. We don't want to risk the chemicals we use softening the webbing and causing a serious incident. We apologize, but we can't take that risk with your safety.

We do our very best to get all stains out, but there are some we just can't remove. It depends on what caused the stain and how long it's been there. Whether or not a particular stain comes out completely, the price we've set is not discounted, because it still took the same effort and work to remove as much as possible.

Express is a quick clean, Elite is a full interior and exterior detail, and Platinum is a full restoration with paint enhancement and a one-year ceramic coating. Full inclusions are on the Detailing page.

Wiring, dash cameras, speakers, head units, stereo electronics, electronic components, general merchandise and aftermarket accessories are final sale. No returns, refunds or exchanges under any circumstances once purchased or installed. A 15% restocking fee may apply at management's discretion. Opened, used, damaged or installed items are not eligible for return.

No refunds on completed services. Any concerns related to workmanship must be reported within 48 hours of service completion. Failure to report issues within this timeframe constitutes acceptance of the service as completed. See the reclean process on our Terms & Conditions page.

All deposits are non-refundable. Deposits may be transferred one time only if the appointment is cancelled with at least 24 hours' notice. Same-day cancellations or no-shows result in forfeiture of the deposit.

Defective products must be reported within 24 hours of purchase or installation. After 24 hours, all warranty claims are subject to manufacturer warranty terms only, if applicable. Platinum AutoSpa & Detailing LLC reserves the right to inspect all claimed defective items before approving a replacement or refund.

Sometimes, at our discretion. Any aftermarket parts, accessories, electronics or components not purchased directly through Platinum AutoSpa & Detailing LLC carry no warranty, expressed or implied, on parts or labor.

We assume no responsibility for part failure, manufacturer defects, compatibility issues, premature wear, or damage caused by inferior or incorrect components. Labor charges are still due in full regardless of part failure, fitment issues or required removal and reinstallation. If customer-supplied parts cause damage to the vehicle or other components, all repair costs are the customer's responsibility. We reserve the right to refuse installation of any customer-supplied part.