Terms and Conditions

Payment & Pricing

Payment is due in full when the agreed-upon service is completed. We accept the following payments:

• Cash
• Visa, MasterCard, Discover, American Express and most other major credit cards (a 3% convenience fee applies to credit card transactions)
• Debit cards
• Affirm and Afterpay
• Qualifying fleet cards
• Synchrony Car Care / TechNet promotional financing (see Financing)

Pricing Disclaimer

All pricing listed on our services pages and booking site is based on vehicles in "average" condition. We reserve the right to determine whether a vehicle is in average condition based on a visual on-site inspection. Pricing should be used as a guideline and not as a grand total, set-in-stone price. Final prices will be quoted in person upon visual inspection and agreed upon before any work is performed. Additional services may be recommended and are available at the customer's request. We also build custom packages to fit your budget and your vehicle's needs; contact us directly for a custom package.

Deposits

A non-refundable deposit is required to schedule. Jobs over $1,000, such as ceramic coatings, require a non-refundable $200 deposit credited toward your total. All other services require a deposit in order to schedule (see the current deposit amount on our FAQs page and at booking). Deposits are non-refundable, may be transferred one time only with at least 24 hours' notice, and are forfeited for same-day cancellations or no-shows. Cash or card only for deposits.

Booking Terms

• All times for services are estimates only. Some vehicles or packages may take longer than estimated.
• Platinum AutoSpa & Detailing LLC is not responsible for lost personal items due to accidental disposal or during vacuuming.
• Platinum AutoSpa & Detailing LLC will not accept liability for any loss or damage to any individual property, including the vehicle being serviced, any belongings contained inside the vehicle, or the location of service.
• Some stains may not be able to be removed. We will do our best to remove as much of a stain from the vehicle's fabric as we can. This does not affect the cost of any service; there will be no discounts if we are unable to remove all stains.
• Platinum AutoSpa & Detailing LLC will not remove or install custom equipment from your vehicle unless that is the service being performed.
• Platinum AutoSpa & Detailing LLC reserves the right to place a hold on your debit or credit card to secure a booking.
• Platinum AutoSpa & Detailing LLC reserves the right to refuse service to anyone.
• If your vehicle has never been detailed before and you do not mention major stains, odors, human or animal biological waste, mold or mildew, or any other hazardous materials, our guarantee is voided. No refunds, no redos, and no extra cleaning for the original price estimate.
• If your vehicle is in worse than average condition when it arrives, it may take us longer and cost more than the price estimated. All advertised prices are starting-at prices. Vehicle size and condition can change the price, and we reserve the right to charge according to the vehicle and its condition.
• There is no guarantee that we will get your vehicle to showroom condition or make the interior look brand new; however, we will try our absolute best to make it as clean as possible.
• Refusing any service recommended by Platinum AutoSpa & Detailing LLC may void the guarantee.
• All vehicles detailed by Platinum AutoSpa & Detailing LLC are serviced at the customer's own risk and must be able to withstand the normal cleaning process.
• If you would like your glove box or center console cleaned, please leave them open and empty of all personal belongings. Otherwise, they will not be cleaned.
• By agreeing to these terms, you also agree to our use of before and after pictures of your vehicle for marketing purposes. They will never be sold or given to third parties.
• All larger items must be removed from the vehicle before your appointment.
• We cannot legally remove or reinstall child restraints or child seats. Please remove them before your appointment, or we will clean around them.

Communication Terms

Platinum AutoSpa & Detailing LLC may send you SMS text messages through our booking and payment systems, including messages about the progress of your vehicle. Your mobile phone service may charge a fee; Platinum AutoSpa & Detailing LLC is not responsible for any charges made to you by your mobile carrier.

Cancellation Policy

• We require 24 hours' notice of cancellation for any detailing, window tinting or installation appointment.
• Platinum AutoSpa & Detailing LLC may change your appointment in the event of equipment failure, staffing shortages or weather conditions.
• Any appointment not cancelled 24 hours prior to the appointment time will be charged a minimum of 25% of the service cost, and may be charged up to the full service price.
• Any no-call, no-show will be charged the full price of the appointment booked.
• Customers may reschedule one time. Additional rescheduling may require a new deposit or additional fees. Repeated cancellations, no-shows or rescheduling may result in future appointments requiring full payment in advance.

Window Tinting Terms and Conditions

The following terms apply to all window tinting services in addition to the general terms above. Once an appointment has been made, you are fully agreeing to these terms.

• We cannot guarantee 100% that there will be no contamination when we apply the film; however, we will do our best to keep it to the bare minimum.
• Warranties on film cover only film adhesion failure or color stability failure. We will not replace tint damaged by, but not limited to, rolling windows down too early, scratches, tears, or a shattered window.
• We are not liable for your vehicle violating state tint law requirements. The customer takes full responsibility for the shades selected.
• By agreeing to these terms, you also agree to our use of before and after pictures of your vehicle for marketing purposes. They will never be sold or given to third parties.
• If your rearview mirror must be removed to install a windshield strip, we are not responsible for any damage that may occur, and we may refuse to do so to avoid damaging the windshield.
• The cancellation policy above applies to all window tinting appointments.

Refund Policy

If there is an issue with a detail, such as an incomplete area, we require that you send us photos of the missed areas within 72 hours, and we will clean those areas. We also require that you bring the vehicle back within 3 days of the appointment to honor the reclean. We will only reclean the areas that were mentioned; we will not reclean the entire vehicle. Any vehicle outside of that time frame will be denied a reclean or refund.

If you refuse the reclean, you are agreeing to receive no more than 25% of the total cost of the detail (before tax) in return. For any issue with window tint where a customer chooses to receive a full refund, we must remove all of the tint before issuing a refund.

No refunds are issued on completed services. Any concerns related to workmanship must be reported within 48 hours of service completion; failure to report issues within this timeframe constitutes acceptance of the service as completed. Our full return, warranty and customer-supplied parts policies are on the FAQs page.

Platinum AutoSpa & Detailing LLC · 1047 N Main St, Bowling Green, OH 43402 · (419) 819-4005. Terms are subject to change without notice; the version posted on this page at the time of booking applies.